Question 1

What do I need to sign up?

Accepted Answer

You need to be able to verify your credentials through Doximity or have a Doximity account.

Question 2

Why do I need to access my Doximity account?

Accepted Answer

This is how we verify US physicians.

Question 3

What if I don’t remember my Doximity password or I no longer have access to the email address linked with doximity?

Accepted Answer

Email support@doximity.com if you no longer have access to the email associated with your Doximity account. If you don’t remember your password, please go to this link.

Question 4

Are there any terms of use when I sign up on the Lyfebin platform?

Accepted Answer

Yes, you can find the Terms of User for the usage of our platform here.

Question 5

Is there a privacy policy that’s available so that I can see the how your using my information?

Accepted Answer

Yes, you can find our privacy policy details here .

Question 6

Will I be able to upload my studies from my computer?

Accepted Answer

Once you have access to the Lyfebin application, you will want to navigate to your “My Uploads” tab. Once there you will see a button that states “Upload Scans”. Selecting “Upload Scans” will bring up a dialog that will give you the option to select your studies from your computer. Point the drive or folder where the studies are located. The application will automatically find the appropriate files.

Question 7

How do I share the studies I have uploaded?

Accepted Answer

You can only share studies that are in your library. You must copy studies from My Uploads, My e-consults, or My Curbside. Once in your library, you can share with a colleague who already has an account on Lyfebin or to an email. To view the studies, the user must create an account.

Question 8

How does My Library work?

Accepted Answer

All studies in your library should not have any patient identification. Please email support@lyfebin.com if you notice any patient information on the study. Although we use artificial intelligence to ensure removal of PHI, It is all of our responsibility to maintain patient confidentiality.

Question 9

What if I see patient information on a study in My library?

Accepted Answer

Please email support@lyfebin.com and we will remove it.

Question 10

How do I organize the files in My Library?

Accepted Answer

You can apply searchable tags with any information you would like to any study in your library. We suggest using tags that have the anatomy of interest, pathologic diagnosis, etc. The tags you use are remembered so that you can re-use them for additional studies.

Question 11

Why does it take longer to upload than Dropbox or Gdrive?

Accepted Answer

From the initial upload, we apply special security measures to the study. But due to hardware differences, this can slow the upload down when uploading directly from the DVD-ROM drive.To speed up the upload, drag the entire disc to your hard drive and perform the upload from your hard drive instead of the DVD-ROM directly.

Question 12

How do I use the viewer?

Accepted Answer

After clicking view files, this opens the viewer. Drag and drop the files from the corresponding series on the left tab to the right side of the viewer. The other features can be seen on the top tab.

Question 13

How do I adjust the window width (contrast) and window leveling (brightness)?

Accepted Answer

Click and hold on image. Move your cursor to left to decrease Window Center (increase brightness) value.

Automatic windowing

Abdomen/soft tissuesLungsLiverBonesBrainSoft tissues

Question 14

Can I view my studies from a tablet or smartphone?

Accepted Answer

Yes!!! There is also multi-touch support. If you have a tablet device with chrome or safari, you might find that gestures (motions that you make with one, two or more fingers) are easier to use than a mouse or keyboard.Lyfebin allows users to make use of the array of multi-touch gestures:Touch the image with three fingers and move it up and down to browse through images of the displayed series.To zoom in or out, touch two points on the image, and then move your fingers away from or toward each other.Drag the image with two fingers.Touch the image with one finger to change the window settings (brightness/contrast) and moving them up/down (brightness) or left/right (contrast).

Question 15

What do I need to sign up?

Accepted Answer

All you need is a personal email address that you have access to or a social account registered with Google or Facebook.

Question 16

What if I don’t remember my password when signing up with my email account?

Accepted Answer

If you happen to forget your password when you have registered for a lyfebin account using the email and password combination, you can easily reset your password by navigating to the login screen here and select the “Forgot Password” link.

Question 17

Are there any terms of use when I sign up on the Lyfebin platform?

Accepted Answer

Yes, you can find the Terms of User for the usage of our platform here.

Question 18

Is there a privacy policy that’s available so that I can see the how your using my information?

Accepted Answer

Yes, you can find our privacy policy details here.

Question 19

Will my data always be accessible?

Accepted Answer

Yes your data will always be available once it is placed in our system for you to review, Our application is a SAAS platform in which all your information will be available to only you and people you share your studies with in the cloud.

Question 20

What is Lyfebin?

Accepted Answer

Lyfebin (pronounced Lifebin) is a HIPAA secure environment for patients and doctors to view and share medical images aka DICOM files (computed tomography, magnetic resonance imaging, ultrasound, digital radiography etc.) and clinical pictures all on the cloud using next generation security.

Question 21

Do I need any special software to use Lyfebin?

Accepted Answer

No lyfebin is a cloud based software that you can utilize with any capable media device connected to the internet.

Question 22

Will I be able to upload my studies from my computer?

Accepted Answer

Once you have access to the lyfebin application, you will want to navigate to your “My Lyfe” tab. Once there you will see a button that states “Upload Scans”. Selecting “Upload Scans” will bring up a dialog that will give you the option to select your studies from your computer.

Question 23

Will I be able to share my studies with my physician?

Accepted Answer

Yes, this is one of the great many features that Lyfebin has to offer! With any study that you upload into the system you will be able to share it with your Primary Medical Doctor or trusted medical physicians.

Question 24

What if I have family members do we all need to register individual accounts?

Accepted Answer

Yes it is advised that for each family member that has their own studies whom prefer not to share their information with others to create individual accounts. However Lyfebin makes it conveniently easy to have associated family members apart of 1 single account. After logging into your qualified account, you may select the “My Family” tab, and this will show you all the different studies for each family member. You can even provide a nickname to help you identify your other family members quickly.

Question 25

What if I accidently uploaded the wrong study, can I remove it?

Accepted Answer

Yes, you have full control of how you manage your files once uploaded to the system. For every study you will see a “Trash bin” icon, that will allow you to remove your study for your files. However if you have shared your study with a Medical Professional he or she may have copied it for their own reference, But don’t worry there is no personal identifiable information available to the Medical Professionals of whom you’ve shared it with other than your chosen unique username.

Question 26

I don’t see an answer to my specific question

Accepted Answer

No problem, we have a support team that can answer your question(s), feel free to send your inquiries to support@lyfebin.com

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